We hope these FAQs can answer your most pressing questions about working with Hydro Energy Group for your offshore career.

If you haven't found the information you're looking for, or if you have a more specific query about roles, requirements or our process, please don't hesitate to get in touch with us directly via our WhatsApp chat.

Our team is ready to provide personalised assistance and help you navigate your job search.

Frequently Asked Questions

Please submit your CV via our website or contact any member of our team directly to discuss current opportunities, career support, market information or career development.
We combine global reach with a personal touch. Our consultants build long-term relationships, ensuring the right fit for every role, not just a quick placement. We understand the pressures of the offshore industry and tailor our support accordingly.
Yes, Hydro Energy Group offers comprehensive insurance for Public Liability, Employee Liability, Professional Indemnity, Business Travel and Emergency Assistance. Please request details from your agent/consultant.
We offer a comprehensive and fully supportive recruitment and placement service. We work with individuals to ensure their skills, experience, contracts and wellbeing are represented through their working life. We take individual responsibility and ownership for anyone that engages us to work on their behalf.
It’s more than a tagline—it’s our ethos. We believe people are the driving force behind every successful project. That’s why we prioritise human connection, meaningful relationships, and open communication at every level of the business.
We work globally, and as much as we would like to, sometimes meeting face-to-face can be very difficult. We have offices at various locations where meetings can be arranged. We can also meet virtually via Teams, or at company offices, exhibitions, conferences, and during some crew changes.
We will always contact you prior to putting your CV forward for a specific vacancy. We will discuss client preferences at onboarding stage to ensure we only ever contact clients with your approval.
Yes, we want to ensure we meet and exceed industry standards, and don't just say we do. As a result, we have ongoing accreditations to ensure that we, and importantly, external organisations, rigorously review what we do. Our accreditations, certifications, and memberships include MLC, ISO 9001/14001, IMCA, and THS: UK&I.
Whether you’re in the office or offshore, we care about your mental and physical well-being. We’ve recently introduced initiatives like the Wellspace well-being app and monthly challenges to keep our team motivated, healthy, and connected.
At the end of the month or rotation, please ensure your timesheet is completed and signed by your supervisor.

Complete the expense claim form with visible original currency and exchange rate.

Make sure you follow the contract agreement regarding expenses and mileage claims, collecting all receipts that have a visible item description, date, and price.

Email both your timesheet and expense claim form with receipts to ap@hydroeg.com, together with your invoice, or contact your umbrella company to email us one.

If in doubt, or if you are unable to arrange signatures, please contact your representative for assistance.
Once ap@hydroeg.com receives your timesheet, expense claim, and the invoice with receipts (if required), Finance will process your documents for payment. The standard payment terms are 30 days from the date on the received invoice, but please check your individual placement contract for details. Make sure you provide correct bank details for the payment. HEG will contact you about any queries as soon as possible. Any queries may delay the process, so it is important to follow instructions and ensure your contact details are accurate when submitting paperwork for your placement.
Please always state your preferred currency before signing the contract. HEG aims to accommodate the needs of all candidates where possible. If the contract cannot be processed in your preferred currency, please make sure to indicate your currency request as early as possible to speed up the process and make necessary arrangements. Some banks and financial organisations may have restrictions in place regarding foreign payments. HEG may contact you requesting alternative bank details if payment to the designated bank is not possible.
At HEG, the standard payment terms are 30 days; however, it might be possible to agree on special terms, subject to a signed contract. In special circumstances, HEG may agree to fast-track your payment, part-pay, or make an advanced payment. Please contact your representative if you require this. Please note that each situation is considered individually and does not guarantee a positive outcome; however, HEG has people at heart and will try to accommodate your request if possible
HEG is proud of its 30-day payment promise. We always aim to make payment within the contractual terms. On occasion, we may need your help and support to resolve queries. Foreign transactions between banks may take more time than direct payment methods. If you want any information about your payment, please contact ap@hydroeg.com so this can be investigated further.
Please refer to your contract or ask your representative, as some Clients may have specific rules. For example, they may require an authorisation signature, set a per diem limit on food, or have restrictions on items that cannot be claimed or can only be partially refundable.
We’re a people-first business. Our culture is fast-paced, supportive, and built on shared ambition. We celebrate wins, encourage development, and look after our team like family—whether you’re in the office or out at sea.
Community is in our DNA. From working with offshore veterans to supporting charities and sharing team stories online, we stay grounded in the people we serve. Our social media and content strategy reflects real stories, not just business wins.
Our marketing strategy is designed to humanise our brand and spotlight the people behind the placements. From sharing contractor stories to showcasing life at sea, we help candidates and clients connect with us on a deeper level.
We have open channels for feedback and a dedicated team who handle welfare and performance issues quickly and with care. Our goal is always to resolve things constructively and with respect.
Yes! We take part in industry events, exhibitions, and charity nights—and we also run regular internal engagement activities like quizzes, challenges, and well-being webinars to keep our people connected, informed, and motivated.